LUMIX CLUB Privacy Policy

Last modified: May 24, 2018

Your Privacy is important to us. This Privacy Policy is intended to tell you how we use personal information we collect about you on this website.

This Privacy Policy only applies to the personal information that you provided to us or that are collected through your use of this website,, operated by Panasonic Corporation.

Please click on the links below for further information on our privacy practices on this Website:

1. Who are we?

LUMIX CLUB (“this website,” “we,” “us,” or “our”) refers to the website operated by Panasonic.

Panasonic Corporation having its registered office at 1006, Oaza Kadoma, Kadoma-shi, Osaka 571-8501, Japan (“Panasonic”)

Panasonic have a number of Affiliates who can be found here.

2. What is Personal Information?

For the purposes of this Privacy Policy, "Personal Information" consists of any information that relates to an identified or identifiable individual (such as you). For example, information which identifies you may consist of your name, address, telephone number, photographs, a specific Panasonic product/device identification number that you purchased, and online identifier (e.g. cookies and your IP address). Information which does not identify you on its own but that we link to you also qualifies as Personal Information.

3. What Personal Information does this website collect about you?

A. Personal Information you provide directly about yourself

We enable/require you to give us your Personal Information.

  • I. When you log in to the website and use the service

    When you, the customer, log in to the LUMIX CLUB website and use the service with an ID previously issued through a device or application, you provide us with your email address.

  • II. When you use LUMIX CLUB functions to upload content to an external service or upload content to a cloud sync service

    When you use the function for uploading content to external services, or the function for uploading content to a cloud sync service, provided by our service, you provide us with the content you upload (photos, videos).

  • III. When you use contact service for live streaming, a function of LUMIX CLUB

    When you use the function for issuing notification emails concerning live streaming to external services, you provide us with the email addresses of your contacts.

  • IV. When you communicate with Panasonic

    When you contact us or interact with our customer support representatives, we may collect Personal Information about you, such as your name, mailing address, phone number, email address and contact preferences, and we may also collect information about the Panasonic products or devices you own, such as their serial numbers and date of purchase. We also may create logs/reports that are useful in diagnosing product or application performance related issues, and capture information relating to the issue. We use this information to provide you with customer and product support.

B. Information about your use of this Website

We may collect information about your use of this Website. For example, we collect:

  • I. Product/device information - such as unique device identifiers, IP address, operating system details, and settings of the device you use to access this Website;
  • II. Log information - such as the time and duration of your use of this Website, search query terms you enter through this Website, and any information stored in cookies that we have set on your device (such as your pc, mobile phone or tablet).

4. On which legal basis do we process Personal Information?

We are not allowed to process Personal Information if we cannot rely on a valid legal ground. Therefore, we will only process your Personal Information when:

  • I. we have obtained your prior unambiguous consent;
  • II. the processing is necessary to perform our contractual obligations towards you or to take pre-contractual steps at your request;

5. Why do we use your Personal Information?

We may use the Personal Information we collect for the following purposes:

  • I. Create an Account/Log in on our Website - to enable you to create a profile on our Website and to enable you to log in to such Website;
  • II. Provide our Services - to provide our Services or any specific feature that you request, including to enable us to fulfil our obligations under any contract with you.
  • III. Analysis Purposes - for assessment and analysis of our Website;
  • IV. Statistics - to create anonymous, aggregated statistics about the use of our Website. This anonymised data may be shared with third parties;
  • V. Customer Support Services - to provide customer support services for your product or device, or to deal with any other support queries you may have;
  • VI. Security - to protect our customers (e.g. to prevent spam or attempts to defraud users of our Website); to operate and maintain the security of our Website (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of Panasonic, including enforcing any terms or agreements governing the use of our Website;
  • VII. Updates - to communicate with you, including communicating with you about your account, profiles, sending you notice about any material changes to our Privacy Policy;
  • VIII. Corporate Transaction - to manage corporate transactions involving our company including reorganisation, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of Panasonic's business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.

6. To whom and where do we disclose your Personal Information?

We will not disclose your Personal Information to third parties for their own independent marketing or business purposes without your consent. However, we may disclose your Personal Information to the following entities:

A. Third party recipients of the Personal Information

We may disclose your information to the following entities:

  • I. Panasonic Affiliates

    We may need to transfer your Personal Information to other Panasonic Affiliates to provide the services you require or any other assistance you request.

  • II. Service Providers

    We use third party service providers to help us to administer certain activities and services on our behalf, such as analysing usage of our Website, tracking effectiveness of our marketing campaigns, and providing customer support services. We share Personal Information about you with such third party service providers solely for the purpose of enabling them to perform services on our behalf and they will operate only in accordance with our instructions. Here are examples of third party service providers we use: a. Analytics Service Providers ? analytics providers are used to assist us in understanding the usage of our Website, to enable us to improve our Website. For further information, see our Cookie Policy.

  • III. Third parties when required by Law or to Protect our Website

    We will disclose your Personal Information to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; to protect our customers (e.g. to prevent spam or attempts to defraud users of our Website); to operate and maintain the security of our Website (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of Panasonic, including enforcing any terms or agreements governing the use of our Website.

  • IV. Other Parties in Connection With Corporate Transactions

    We may disclose your Personal Information to a third party (or other Panasonic Affiliate) as part of a reorganisation, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of Panasonic's business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.

  • V. Third party contest sponsors

    We may disclose your Personal Information to third party sponsors of activities such as contests. These third party providers are disclosed to you before you decide whether to participate in their activities.

B. International Transfer of Personal Information

The Personal Information that we collect from you may be stored and processed in your region, or transferred to, stored at or otherwise processed outside your region, including but not limited to Japan or in any other country and where Panasonic or its Affiliates, subsidiaries or service providers maintain facilities.

Where we transfer your Personal Information outside your region, we will ensure that suitable safeguards such as appropriate agreements and mechanisms are in place to help ensure that our third party service providers provide an adequate level of protection to your Personal Information.

7. What do we do to keep your Personal Information secure?

Panasonic have put in place appropriate physical, technical and organisational measures to keep the Personal Information we collect in our Website secure. These measures take into account:

  • I. the state of the art of the technology;
  • II. the costs of its implementation;
  • III. the nature of the Information; and
  • IV. the risk of the processing.

The purpose thereof is to protect against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing.

However, please note that although we take appropriate steps to protect your Personal Information, no website, product, device, online application or transmission of Information, computer system or wireless connection is completely secure and therefore we cannot guarantee the security of your Personal Information.

8. What are your rights and how can you exercise them?

A. What are your rights?

Panasonic will collect, store and process your Personal Information in accordance with your rights under any applicable laws.

Your rights include the right to access a copy of your Personal Information, the right to request the correction or the update of any inaccurate Personal Information and the right to object to the processing of your Personal Information under the conditions set out in applicable laws.

You also have the right to request the erasure of your Personal Information, and where you have consented to the processing of your Personal Information, you have the right to withdraw such consent at any time (without this withdrawal affecting the lawfulness of the processing prior to such withdrawal). In addition, you also have the right to data portability in certain cases. This is the right to request the return of the Personal Information you have provided to us in a structured, commonly used and machine-readable format and to request the transmission of such Personal Information to a third party, without hindrance from us and subject to your own confidentiality obligations.

B. Exercising your rights

If you wish to exercise any of the above rights, please contact us by using communication means below.

C. Complaints

If you are not satisfied with how we process your Personal Information, you may contact us using the communication means described above or alternatively you may file a complaint with the competent supervisory authority, in addition to your rights outlined above.

9. How long do we store your Personal Information

We will retain your Personal Information for the period necessary to fulfil the purposes for which your Personal Information has been collected as outlined in this Privacy Policy unless a longer retention period is required by law. When your Personal Information is no longer required for the purpose it was collected or as required by applicable law, it will be deleted to you in accordance with applicable law.

10. Third party links and products on our Website

Our Website may contain links to other third party websites that are not operated by Panasonic. These linked sites are not under Panasonic's control and as such, we are not responsible for the privacy practices or the content of any linked websites and online applications. If you choose to use any third party websites, any Personal Information collected by the third party’s website will be subject to any existing privacy policy of that third party. We strongly recommend that you take the time to review the privacy policies of any third parties to which you provide Personal Information.

11. Cookies

This Website uses cookies to store your preferences and settings and to analyse your browsing experience on our Website. For further information on what cookies are, how we use them, and for details of how cookies can be disabled, please see our Cookie Policy.

12. Children's Personal Information

Panasonic considers a child to by anyone under the age of 18, or such younger age as many be specified by applicable data protection laws. We do not knowingly collect or try to collect Personal Information from or about children without the consent of a parent or guardian. Where we do collect Personal Information from children, we will always use reasonable efforts to verify that consent has been given or authorised by the child's parent or guardian.

13. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. The “Last modified” at the top of this page states when the Policy was last modified and any changes will become effective upon our posting of the revised Privacy Policy.

14.For residents of EEA

Panasonic is represented in the European Economic Area (i.e. the European Union, Iceland, Liechtenstein and Norway) for any information protection related matters by its German entity, Panasonic Marketing Europe GmbH, having its registered office at Hagenauer Strasse 43, 65203 Wiesbaden, Germany.